Appreciating the Modern Warranty System
The old warranty system was sometimes confusing to consumers and required that you do a lot of busywork in order to make the warranty active. Many people would be surprised when they went to use their warranty on a defective or broken product, only to discover that the warranty wasn’t good anymore or didn’t cover the particular situation that they encountered with their product. Today’s warranty systems have been vastly improved thanks to online warranties and the power of computer software. Companies are able to more explicitly spell out the terms of a warranty and make them active upon request at the checkout counter.
The FCC’s warranties section aids consumers in learning more about written warranties and the many products that can be covered under their terms. The result? More educated consumers are about to take advantage of warranties today (https://www.servicemax.com/products/warranties-contracts). Gone are the days when you had to fill out 10 pages of paperwork and mail in a warranty, all the while waiting weeks or months to hear back from them through the mail. It’s usually all taken care of at the counter during the purchase.
Computers have improved warranty systems in the United States in a big way. Software has made it easier for businesses to implement and fulfill warranties and consumers have been more responsible about purchasing them since it’s so much easier today than it was 20 years ago. Businesses listened to customers who were dissatisfied with the way warranties were written and fulfilled. There are entire warranty management departments in businesses now that work to improve warranty policies and the way that they’re executed within those companies.
A good warranty is honest, first and foremost. If it doesn’t cover something, it specifically lets the customer know that. If it does cover something, it states that, too, and in very certain terms that a customer can understand. Remember that customers often aren’t familiar with legal language and need to be informed in more human terms of the terms and conditions of the warranty and other business policies. A good warranty department will never attempt to fool a customer or make it seem like they’re getting a warranty that they’re not truly getting.
As a result of these improvements, warranties can sometimes cost a bit of extra money upon purchase. Yes, there’s the manufacturer’s warranty, but there are also extended warranties now that cover things not included in the original manufacturer’s warranty. If a product is defective, the customer will almost always reserve the right to return the product to a store within a certain amount of time, but in cases where a product was lost, stolen, or damaged, the manufacturer’s warranty rarely covers these instances. To respond to this, better extended warranties and very explicit terms have improved the warranties available to customers today, and customers have agreed that they are necessary and well worth the additional cost to protect products that are often more expensive and difficult to repair once they break down. Long story short, warranties today are just better.